Shipping Policy:
At Fashion Droppers, we aim to deliver your order as quickly and efficiently as possible. Here’s everything you need to know about our shipping process:
- Processing Time: All orders are typically processed within 2-4 business days. You will receive a confirmation email once your order has been shipped.
- Shipping Rates: Shipping costs are calculated based on your location. You’ll be able to view the shipping charges during checkout before completing your purchase.
- Delivery Times:
o Domestic Shipping (Sri Lanka): Orders typically arrive within 3-7 business days.
o International Shipping: Delivery times vary depending on the destination. International orders typically arrive within 7-14 business days. - Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your shipment. You can track your order directly on the courier’s website.
- Customs & Import Duties: For international orders, please note that additional customs or import duties may apply. These charges are the responsibility of the customer.
Delivery delays may sometimes happen due to circumstances that are beyond our control. If you have any questions about shipping, feel free to contact our support team at EMAIL and we’ll be happy to assist you!
Return Policy:
We want you to be completely satisfied with your purchase from Fashion Droppers, but if for any reason you’re not, we offer the following returns and exchange policy:
- Returns: We accept returns within 15 days of the delivery date. To be eligible for a return, the item must be unworn, unwashed, and in its original condition with all tags attached.
- Exchanges: If you would like to exchange your item for a different size or color, simply return the original item within 15 days, and we’ll process an exchange for you as soon as the returned item is received.
- How to Return: To initiate a return or exchange, please contact our customer service team at EMAIL with your order number and reason for return. We will provide you with instructions on how to return the item.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
- Refunds: Once we receive your returned item, we will process your refund to the original payment method within 8-12 business days. Please note that shipping fees are non-refundable.
We want you to love your purchase, and we are committed to ensuring your satisfaction. If you have any questions or concerns about our shipping and return policy, don’t hesitate to reach out to us at EMAIL. We’re here to help!